Tuesday, February 28, 2017

Popular features expected of the hotels of the future … today


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Image source: allclasshotels.com


These days, an average traveler can look forward to more than a comfortable budget room with a minibar. Even budget hotel rooms have a television and most hotels today now have Wi-Fi access. In some places, the budget-busting resort fees are now being waived. Moreover, it’s become easier than ever before to book a hotel room online.

Beyond even these new basics, numerous new technologies and concepts promise to be a staple in the hotels of tomorrow (and have become a trademark innovation in some hotels today).

Some hotels have taken a significantly different approach with their room systems. Room access is now based on phone numbers, complementing or outright replacing the previously standard key cards used in many hotels today. These digital key cards take the form of a downloadable phone app and allow guests to skip much of the checking in process and go straight to their rooms.

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Image source: ibtimes.com

The rise of freelancing and telecommuting means that many members of today’s workforce carry much of their work with them. These workers—ranging from freelancers to bare-bones startup entrepreneurs— typically briefly settle in cafes and other leisurely areas where they can do their jobs in a relaxed atmosphere.

A few hotels in hotspots of startup activity have begun offering spaces for these so-called digital nomads, offering not only Wi-Fi access but comfortable desk areas in which to work in. Hotels in Europe have provided not only nonconventional office spaces for these itinerant telecommuters but also adapted hotel rooms to become more inviting places to work.

Patrick Imbardelli, the managing director of Sydney-based Imbardelli Holdings, is a business leader with over 30 years of industry experience in hospitality, having been instrumental in the successes of companies as the InterContinental Hotels Group, Hilton International, and Pan Pacific Hotels Group. Visit this blog for more updates on the hotel industry

Thursday, January 26, 2017

Adapting to the changing demands of the hospitality market


The arrival of competing home share services and a tough economic climate that has created a slowdown in international travel has given the present hospitality industry a run for its money. Beyond that, it must also face the daunting tasks of adapting to a world connected through mobile and meeting the changing tastes of international travelers.

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Image source: economictimes.indiatimes.com

To survive and flourish in these conditions, the industry must change in lockstep with the trends and modify the way they define business as usual to attract more guests and meet their growing expectations. Its goals should involve both the goal of seamlessly incorporating new trends and gaining a competitive edge against its emergent new alternatives.

One key development in the hospitality industry today is the concept of community. This is a key advantage that competing home sharing services cannot readily mimic; hotels, after all, have common spaces like lobbies where people can meet and interact. This is particularly appealing for many low-budget travelers, who have traditionally favored this atmosphere as provided by low-budget hostels.

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Image source: mbymontcalm.co.uk

In addition, hoteliers must also look above and beyond the walls of their establishments (almost literally) and enrich the overall guest experience through outside experiences.

Finally, hotel establishments shouldn’t forget their roots in serving people. This service-oriented paradigm should guide how hoteliers choose to apply new technology. There should be an emphasis on removing everyday hassles and inconveniences while checking in and delivering personalized and personable services with a smile.

A veteran of the hospitality industry, Patrick Imbardelli currently serves as the director of Imbardelli Holdings, Ltd. Visit this blog for more updates on developments in the hotel industry.

Tuesday, December 20, 2016

Hilton: The Best Place to Work for LGBT Equality


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Image source: goodtravelers.com

The Hilton has yet again transcended its class, not by outdoing the competition with their par excellence standing in the hospitality industry, but by going above and beyond the common measures of business success.

For the fourth consecutive year, the Human Rights Campaign Foundation (HRC) has designated the company as a Best Place to Work for LGBT Equality. With certainty, management is proudest of the company’s achievement, making this a testament to how well they handle their workforce of people from different backgrounds, belief systems, and ways of thinking.

Considering that they have done this in succession, one might take a good look into the Hilton’s standing in business vis a vis the implications of receiving such an award. It’s not difficult to grasp the correlation between the way a company treats its people and their business performance.

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Image source: diversityinc.com

The Hilton, it is safe to say, can boast continued patronage because they know how to treat their people right. If a company treats its own people right, they will serve their employers well by loving their jobs.

The Hilton has made an indelible mark in the hospitality scene for nurturing a workforce made up of individuals with loyalty, dedication, and competence, which all translate to the quality of work that they do. No doubt, the Hilton will make another run for this award next year.

Patrick Imbardelli, managing director of Sydney, Australia-based Imbardelli Holdings Limited, has over 30 years of experience in the hotel industry. Without a doubt, he knows how the hospitality business, and investments therein, work at his level of expertise. For more on luxury hotels, visit this blog.

Wednesday, November 9, 2016

Luxury hotel standards: The crucial role of a hygiene officer


For all the glory that five-star hotels bask in, people don’t realize that such a rating is backed by painstaking work, tremendous amounts of money, and the employment of talented people at the helm. Arguably, the success of a 5-star hotel largely lies in the hands of the hygiene officer.

The hygiene officer oversees the overall cleanliness and sanitation practices of the hotel in all aspects. This may sound like a simple job, but truly, it is could be an exhaustive and exhausting one.

Image source: arthotelv.ru

To begin with, food is a major concern that drags along other areas demanding attention. Production areas like the kitchen or the pantry have to comply with SOPs that affect dishwashing utilities and storage facilities. This also concerns waste disposal management. Inspection on this is done on a daily basis.

Pest control and management is an equally pressing concern in the mind of the hygiene officer. The usual rodent and roach problem is the obvious subject of this. But there are also other factors like fungi growth in many potential spaces in hotels. Basically, any biological nuisance to peace of mind and health is included as well.

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Training and development of staff in this regard is also included in the responsibilities of the hygiene officer. When one staff member has a shortcoming, the hygiene officer is ultimately responsible.

The conduct of tests is also under the purview of the hygiene officer. This ranges from the laboratory testing of microorganisms in food, or even the inspection of sheets, blankets and pillows.

In supplier assessment, the hygiene officer is given the privilege to make an inquiry into the supplier’s hygiene standards too.

Now the CEO of Imbardelli Holdings Limited, Patrick Imbardelli has a collective experience of thirty years in the luxury market of the hospitality industry. To learn more about the industry, visit this blog.

Tuesday, October 18, 2016

The immensity of the hospitality industry: Facts and figures


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People often don’t realize how huge the hotel business is in the world. Hundreds of millions of people around the world travel, and when they do, they need accommodations. The hospitality industry rakes in billions of dollars annually because of this. Here are some of the jaw-dropping numbers on the global hotel business:

• There are more than 700,000 operational hotels and resorts around the world. That amounts to a total of over fifteen-and-a-half million rooms.

• There are almost 53,000 hotels, resorts, and motels in the United States alone. This means that there are around 5 million rooms for people to stay warm in. Approximately only 2 million of those rooms are vacant. The rest are always in use.

Image source: discoverlosangeles.com

• A single night in a hotel room in the United States costs around $120 dollars on average.

• Hotel rooms in the United States are about five to fifteen dollars more expensive than hotel rooms in most parts of the world.

• The most expensive hotels in the United States can be found in New York City. Some of these hotels charge $1000 for their least expensive rooms.

• In the United States alone, the hospitality industry generates more than $160 million annually.

Patrick Imbardelli of Imbardelli Holdings Limited, located in Sydney, Australia, has spearheaded various efforts to improve the hospitality industry worldwide. To find out more about the hotel industry, read the blogs on this site.

Wednesday, September 14, 2016

Hotel for the millennials: Keeping up with the times


A new generation, the millennials, currently make up one-third of all travelers. And it is a market segment that will only increase as years go by and with their spending power swelling. It is said that by 2020, around half of the money spent in the travel sector will be made by Generation Y consumers.

According to a 2014 Phocuswright research, seven out of 10 18- to 34-year-olds went on at least one leisure trip. Millennials might spend slightly less than older sojourners do, but the former do travel more frequently.

Image source: blog.easelyapp.com
It is important then for the hospitality industry, particularly hotels, to understand the opportunity presented by the growth of this market segment.

Studies on the millennial travelers have shown that they look for these three things in their hotel stays: customized experience, digital or technological convenience, and relevant information on social media. They are also seen as explorers, and not just tourists.

Becoming common sights now in hotels are aesthetics and services that help customers immerse themselves in local culture. From artworks and visual designs to bicycle rentals and free events for guests such as making craft beverages, these strategies help make for a unique experience.

Image source: thegbrief.com
Technological innovation, such as a digital concierge, emoji-based room service features, the ability to share experiences on different social media platforms, and many others, are quite appealing to the tastes of this tech-savvy and constantly-connected generation.

Patrick Imbardelli is the managing director of Imbardelli Holdings Limited, a private investment company based in Sydney, Australia. With over 30 years of experience in the hospitality industry, he has been instrumental in the success of various hotel groups across the world. Visit this Google+ page to read more about the industry.

Tuesday, July 5, 2016

Surpassing client expectations in hospitality through best practices


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The hospitality industry is in a perpetual state of flux, driven as it is by the changing needs of today's travelers. To survive and flourish in an environment of tough competition and high expectations, companies in this industry must be prepared to take the lead and set trends.

Hotels, first and foremost, should not be dictated by market leaders. Fortune often favors first adopters and individual companies should take the initiative when taking measures, such as changing policies and applying new innovations, rather than wait for larger players to make the first move. Likewise, they should strive not to ape the competition; instead, hotel companies should brand themselves according to the service they do better than anyone else.


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In a world of rising costs, it pays to strike a balance between meeting the bottom line without stemming demand. Costs should be kept down and teams kept streamlined and efficient to prevent redundancy. Meanwhile, raises in pricing, if necessary, should be done incrementally to prevent customer backlash.

To embrace innovation and set themselves apart from the competition, hotels should also take the time to pay attention to the needs of the customers and deliver them. This is particularly effective if the company is the first to truly address the need in a particular way. Beyond merely being attuned to the needs of guests, hotels must be ready to deliver them in a way that exceeds their expectations.

The managing director of Imbardelli Holdings, Patrick Imbardelli has been among those instrumental in the ongoing success of key players in the hospitality industry. This blog has more updates on innovation and best practices in hotel management.